Matillion Support is committed to your success
Get the peace of mind that your team can deliver critical data on time. Matillion Support provides a world-class experience through expert assistance and proactive community engagement to help with your data productivity.
Matillion Support Offerings
Our Support levels offer value throughout your Matillion journey, with premium offerings that provide added peace of mind with round-the-clock rapid response for critical issues and expert assigned resources for risk mitigation.
Standard
Support Features
- 8x5 Support hours
- 4 Customer Support Contacts
- 24x7 Support Portal
Mission Critical
Assigned Resources
- Premium Support Team
Support Features
- 12x5 Support hours
- 8 Customer Support Contacts
- 24x7 Support Portal
- 24x7 Critical Support (Priority-1)
- Accelerated Response Time
- 2 Expert Sessions /year
- 1 Support Service Reviews /year
Mission Critical Plus
Assigned Resources
- Premium Support Team
- Technical Account Manager
Support Features
- 24x5 Support hours
- 20 Customer Support Contacts
- 24x7 Support Portal
- 24x7 Critical Support (Priority-1)
- Accelerated Response Time
- 4 Expert Sessions /year
- 2 Support Service Reviews /year
Advanced Features
- Proactive Case Monitoring
- Developer Support
- Health Assessment
- Release Guidance
- Escalation Management
- 2 Weekend Support /year
Get the support you need
It is easy to use, easy to implement with a variety of technologies, and the support system is quick and convenient.Joshua Stewart Business Intelligence Manager | Mobile Posse see all success stories
What our customers are saying
TrustRadius is a credible technology decisioning platform for buyers, providing vetted product information and customer-generated content.
